Guide ·
How clinics choose an AI receptionist
A worked example of the resource template: what the masthead, byline and body slices look like with real copy in them.
Aeva AI
Start with the practice management system
Integration depth is the whole product. A receptionist that can read availability but not write a booking moves the work rather than removing it.
So the first question for any vendor is which PMS actions it performs end to end. Our features page lists what Aeva writes back.
The actions that matter
- Booking a new appointment, not taking a message about one
- Rescheduling without a human touching the calendar
- Cancelling, and freeing the slot for the waitlist
We stopped asking whether it could answer. We started asking what it could finish.
What to compare
Booking depth
Can it book, reschedule and cancel directly, or only take a message for a human to action later?
Call handling
What happens at 2am, during an outage, or when the caller asks something outside the script?
Data residency
Where patient details are processed and stored, and which sub-processors touch them.
What clinics see
2,100+ Practitioners210,000+ Calls Answered26,000+ Appointments BookedThe claim, and how to verify it
The claim | What to verify |
|---|---|
Books directly into your PMS | Ask for a live booking in a sandbox clinic, end to end |
Handles after-hours calls | Call the demo line at 2am and book something |
Ask for the failure modes
Every vendor will demo the happy path. The useful question is what the system does when the PMS returns a 429, when a caller gives a name that matches two patients, or when a booking half-completes.
Ask every vendor these
- Which PMS actions complete without a human?
- What happens when the PMS returns a 429?
- Where is patient data processed, and by whom?
Frequently Asked Questions
How Aeva compares, what setup takes, how it works with your existing phone system, and what happens when it does not know an answer.
See Aeva answer a call
Hear how Aeva handles a real booking, in your clinic's voice, before you decide.
Book a demoSee Aeva answer a call from your clinic
Hear how Aeva handles a real booking, in your clinic's voice, before you decide.
Book a demoSee what Aeva doesKeep reading
Every slice, on one page
A preview document carrying all 26 body blocks a resource can hold, so each one can be checked in place.
AI Receptionist Results: Booking Rates Rise After Month One
Clinics using Aeva convert 42% of would-be bookers in month one and over 50% after. What changes, what the best clinics set up, and how to measure your own results.
Clinic Reception Costs: Receptionist vs Call Centre vs AI
What clinic owners pay for reception: $40K–$80K a year in-house, $300–$570 a month for call centres, AI from £139 or A$259 a month. Costs, trade-offs and sources.