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Have questions about Aeva? We'd love to hear from you. Our team is here to help with any questions about our AI receptionist service.
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Frequently Asked Questions
We didn’t build Aeva for tech-savvy patients. We built it for older patients calling their local clinic who just want to be heard. The ones who will hang up the moment something feels confusing or robotic. That decision changes everything. While competitors optimise for sounding clever, we optimise for what feels natural in a real patient conversation. Most voice AI still makes mistakes and feels robotic. Aeva just flows. It listens, adapts, and handles the messy, human way patients actually speak about appointments, symptoms, and questions. Others handle calls. We hold patient conversations. That’s the difference, and it’s why clinics choose Aeva.
The setup is self-guided and usually takes under one hour to complete. We've already done the heavy lifting, your account comes preloaded with all the recommended scripting. All you're doing is personalising it with your clinic's details through a simple four-step process. There's no technical work required. And if you'd prefer guidance at any point, we offer 1:1 support, including video calls and chat assistance, to ensure you feel confident before going live.
Reliability is non-negotiable in healthcare, and Aeva is built with that standard in mind. The system is designed to handle calls consistently, follow your clinic's policies precisely, and operate without the variability that often comes with outsourced services. Calls are logged, conversations are recorded, and performance is transparent, so you're never left wondering what happened.
Setup simply involves 'call forwarding' your clinic number, and you can choose how you'd like Aeva to operate. Some clinics use Aeva as the first point of contact, handling all incoming calls from the start. Others prefer to use Aeva as a backup layer, stepping in during peak times, after hours, or when their in-house receptionist is unavailable.
Aeva won't guess — it'll let the patient know and take a message for your team. But here's where it gets smart: any question Aeva couldn't answer automatically appears as a suggested FAQ in your dashboard. You fill in the answer once, and Aeva will handle that question confidently from that point on. Over time, your AI receptionist gets sharper and more tailored to your clinic without any extra effort.
The response from patients is overwhelmingly positive — even among older patients, who are often the most pleasantly surprised by how natural and easy the conversation feels. Patients love being able to call anytime without waiting on hold, and by their second call, it just feels like calling the clinic. For patients who do need to speak with someone on your team, Aeva can either transfer the call directly or take a detailed message for your team to handle at a time that suits you.