Every patient call answered. Even mid-treatment.
You're hands-on all day. Aeva answers every call, 24/7, and books straight into your practice software.
- Books into Cliniko, Splose, PracSuite & Nookal
- Answers after hours and weekends
- Live in less than an hour
- 6:52 amNew patient
“Rolled my ankle at netball on the weekend.”
Initial assessment · Thu 7:30am · Sarah - 10:41 amMid-treatment
“Can I move Friday's session?”
Moved to Mon 5:15pm · same physio - 12:18 pmQuestion
“Do you do dry needling?”
Answered from your FAQs - 3:05 pmFamily
“Can I book my son in straight after me?”
2 appointments booked · one call - 5:47 pmCancellation
“I need to cancel tomorrow, sorry.”
Offered Thursday instead · rebooked - 8:26 pmAfter hours
“My back's flared up again.”
Follow-up with James · Tue 8:00am
Example day. Names and times are illustrative.
Where physio clinics lose calls
You're hands-on all day
Aeva answers every call, so treatment never stops for the phone.Injuries don't keep office hours
Aeva answers day and night, including weekends and holidays.Cancellations leave gaps
Aeva offers a new time first, so many cancellations become reschedules.The calls your front desk gets every day
CallerHi, I hurt my shoulder at the gym and want to get it looked at.
AevaSorry to hear that. I can book you an initial assessment. Do you have a preference for who you see?
CallerWhoever's soonest.
AevaSarah has 4:15 tomorrow afternoon. Can I take your full name and date of birth?
Initial assessment booked with Sarah
- Recognised a new caller and booked an initial assessment, not a follow-up
- Created the patient record, then sent an SMS
Since integrating Aeva, our out of hours service has significantly improved, we no longer miss calls
Physios who stopped missing calls
Books straight into the software you already use
Hear Aeva take a call
Tap to start. You're the patient.
Try“Hi, I've hur
Questions physios
ask us
Yes. Aeva recognises returning patients by their phone number, and you can give initial assessments and follow-ups their own instructions, so new callers are booked into the right appointment type.
No. Aeva doesn't diagnose or give clinical advice. It books the right appointment, answers questions from the FAQs you write, and passes anything that needs a clinician to your team as a transfer or a message.
Yes. Aeva asks who they'd like to see, only offers practitioners who provide that service, and offers a colleague's times if their first choice is booked out.
Yes, from the answers you give it. Aeva answers from your clinic's FAQs (up to 300 of them), so it tells callers what you've told it about fees, rebates and claiming, and offers a call back when it doesn't know.
Yes, on Cliniko and PracSuite: Aeva books, moves and cancels places in group classes, within each class's capacity.
Aeva follows your rules: it transfers the caller to your team (up to 10 numbers, including mobiles) or takes a detailed message and emails it to you.
Cliniko, Splose, PracSuite and Nookal. Aeva reads your live diary and books straight into it.
Less than an hour, with one-to-one help on every plan. You keep your existing number and simply forward calls to Aeva.
Get back to treating. Aeva has the phone.
Join 3,200+ practitioners who let Aeva answer every call.