Booking Intelligence

The deepest practice-management integration on the market — Aeva doesn't just answer calls, it runs your diary the way your team would.

Real-time PMS booking

Books, reschedules and cancels directly in Cliniko and Splose during the call, working from your live calendar — no double-bookings, no stale availability, no manual entry.

Up to 5 actions in one call

A single conversation can mix bookings, cancellations and reschedules — for new patients, existing patients, or several family members sharing one phone number.

Duration-aware availability

Aeva finds gaps that fit each appointment type's exact duration automatically. Complex clinics with many appointment lengths need zero custom configuration — it's built in.

Practitioner-specific rules

Every practitioner can have their own booking rules, appointment types and availability — Aeva enforces them all, every call.

Group classes & standard appointments

From one-on-one consults to group classes and multi-attendee bookings, Aeva books them straight into your diary.

Smart availability offering

Fine-tune exactly how times are offered: soonest-available first, and configurable suggestions of alternative practitioners or services when a caller's preference isn't available.

Deposit collection

Securely collects appointment deposits over the phone during booking — proven to cut new-patient no-shows.

Smart cancellation conversion

When someone calls to cancel, Aeva guides them toward rescheduling where appropriate — and enforces your cancellation policy window, informing late-cancelling patients of your policy.

Booking rescue SMS

If a caller hangs up mid-booking or cancels, Aeva automatically texts them your online booking link — so near-miss bookings still convert.

Patient Experience

Every caller answered instantly, greeted personally, and spoken to like a human — at 2pm or 2am.

Returning-patient recognition

Aeva recognises returning patients by their phone number, greets them by name and matches them to their existing record — no duplicate files, no repeated questions.

Natural local voices

Custom-trained Australian, New Zealand and UK voices built specifically for healthcare reception — no robotic tones, no awkward phrasing.

Custom pronunciations

Teach Aeva exactly how to pronounce your clinic name, practitioner names and treatment terms — easily, from your dashboard.

Custom keywords

Give Aeva your uncommon words — treatment names, practitioner surnames, local suburbs — so it understands terms most AI systems would mishear.

24/7 answering

Nights, weekends and public holidays included. Patients calling Sunday evening get booked, not voicemailed.

~50 concurrent calls

Aeva answers every caller instantly even during Monday-morning rushes — around fifty simultaneous conversations, no busy signals, no hold queues.

Accurate FAQ answering

Answers patient questions — fees, parking, preparation, what to bring — from your clinic's approved knowledge base only. It never guesses.

Transfers & priority messages

Urgent callers are transferred live to any phone number — reception desk or mobile — or leave a priority message that's flagged for immediate attention.

Control & Customisation

Your clinic, your rules — the most in-depth scripting and customisation of any AI receptionist.

Fully customisable conversations

Every part of the conversation can be customised — greeting, tone, policies, call flows — so Aeva sounds like your clinic, not a generic bot.

AI script generation

A custom-built AI generates and updates your call scripting automatically from your disciplines, appointment types, locations and practitioners — deep customisation without the manual work.

Instant dashboard updates

Change anything — scripts, FAQs, rules, hours — from your web dashboard, any time. Updates take effect immediately.

Unlimited test calls

Call your AI receptionist as many times as you like before going live, until it sounds exactly how you want it.

Interactive onboarding

A guided, intuitive setup flow with interactive tutorials — most clinics complete it in under an hour, with 1:1 human help whenever you want it.

Time-windowed transfers

Allow live transfers to your team only during hours you set — outside those windows, Aeva takes detailed messages instead.

Full booking control

You choose exactly which appointment types, practitioners and time slots Aeva can offer. Everything else stays off-limits by design.

Team Workflow

Aeva doesn't just take the call — it closes the loop with your team.

Automatic appointment notes

When a patient calls to say they're running late, Aeva adds a note to that appointment in your PMS and emails the specific practitioner — automatically.

Recordings, transcripts & summaries

Every call is recorded, transcribed and summarised with the actions taken — reviewable in your dashboard at any time.

Message taking with follow-ups

Clear, detailed message summaries with suggested follow-up actions land with your team — no more deciphering voicemails.

SMS booking confirmations

Patients receive an SMS confirmation immediately after booking; your existing PMS reminder workflow continues unchanged.

Analytics & insights

Track answered calls, bookings made and revenue recovered, and see the patterns in what your patients ask.

Always Learning

Aeva gets smarter about your clinic every week — automatically.

Smart knowledge bridging

When a caller asks something Aeva doesn't know, a suggested FAQ is generated and your clinic is notified. Approve the answer once, and Aeva handles that question confidently forever after.

Website auto-scan

Aeva scans your website and automatically builds a knowledge base of up to 300 Q&As — accurate answers from day one, no manual entry.

Weekly product updates

New features ship weekly, shaped by feedback from hundreds of clinics — and every plan gets every feature.

Reliability & Compliance

Healthcare-grade infrastructure, privacy and safety — by design, not as an afterthought.

Clinic-independent telephony

Aeva answers on a dedicated cloud number built on Twilio's global carrier network. Your clinic's internet, computers and phone hardware are irrelevant to whether calls get answered.

Graceful fallback

If the connection to your practice management system is ever briefly interrupted, Aeva keeps answering — taking messages or transferring per your rules — and booking resumes automatically.

Australian data residency

All call recordings and transcripts are stored on Australian servers, compliant with the Australian Privacy Act (APPs), NZ Privacy Act and Health Information Privacy Code, and UK/EU GDPR.

Emergency protocol

Callers describing an emergency are immediately told to hang up and dial 000 / 111 / 999. Aeva never attempts to triage — a deliberate clinical-safety decision.

No clinical advice, ever

Aeva only answers from your approved knowledge. Anything clinical is guided to a booked consultation or your team — never improvised.

Unlimited practitioners & locations

Every plan includes unlimited practitioners and locations — Aeva runs solo clinics and 28+ location groups on the same platform.

Aeva Outbound

The only AI receptionist that also fills your diary proactively.

Patient reactivation campaigns

Aeva calls lapsed patients on your behalf and books them straight back into your diary — one clinic generated £5k/month at a ~10% reactivation rate.

Recurring campaigns

Set campaigns to re-run weekly, fortnightly or monthly — your diary keeps topping itself up automatically, with do-not-call and already-booked patients skipped.

Sick-day rescheduling

When a practitioner calls in sick, Aeva contacts every affected patient and rebooks them — before your day even starts.

No feature tiers. No add-ons.

Every feature on this page ships with every Aeva plan — from solo practitioners to 28+ location groups. No upgrade ladders, no per-feature pricing, no lock-in contracts. And with new features shipping weekly, this page keeps getting longer.

Want to see if Aeva's a good fit for your clinic?

Allied health clinics on Cliniko or Splose that want calls booked straight into the calendar
Every size — solo practitioners to 28+ location groups
Clinics that want every call answered — and lapsed patients called back to rebook
Owners who want every caller answered 24/7 — nights, weekends, holidays

The most completeAI receptionist for clinics