Every call answered. Booked into Nookal.

Yes. Aeva keeps a list of your patients' mobile, home and work numbers, refreshed from Nookal every 15 minutes, and matches callers to their Nookal record so they're greeted by name. A new patient's number is recognised within about 15 minutes of being added to Nookal.

One-to-one appointments. Aeva books new appointments, cancels them, and reschedules an appointment to a new time at the same location for the same service, with the same practitioner or, if you allow it, a colleague. Nookal class bookings aren't supported.

Deposits, outbound calls, group classes, notes or transcripts written into Nookal, prices read from Nookal and reading out a cancellation policy aren't available for Nookal clinics yet. Each Nookal connection covers one Nookal practice.

Book a demo call. We check your Nookal account with you and send your setup link, and from there setup takes less than an hour with one-to-one help.

New patients get an SMS after the call confirming their booking, and your existing Nookal reminder settings keep working exactly as they do today.

Nothing changes for your callers. Aeva doesn't run on your clinic's internet, phone system or hardware — your clinic number simply forwards to a dedicated, cloud-hosted phone number (built on Twilio's global carrier network), and Aeva answers in the cloud. Your clinic's internet connection, Wi-Fi and computers can be completely offline and Aeva keeps answering and booking as normal.

Call forwarding happens at the carrier level, so Aeva keeps working through problems with your on-site phone hardware or phone system. In the rare case your carrier itself can't connect inbound calls, no receptionist — human or AI — could receive them either; the moment your carrier recovers, calls flow to Aeva again with no action needed from you. Aeva's own cloud telephony runs on Twilio, the same infrastructure used by banks, airlines and hospitals worldwide.

Aeva never goes silent. If your practice management system's API is briefly unavailable, Aeva keeps answering calls and falls back to what a great receptionist would do — taking a clear, detailed message or transferring the caller to your team per your rules — so no call is ever lost. Bookings resume automatically the moment the connection is restored.

Around fifty simultaneous calls — far beyond what any front desk could answer. During Monday-morning rushes, school-holiday peaks or marketing campaigns, every caller still gets answered instantly: no busy signals, no hold queues, no voicemail.

No. You keep your existing number and provider — going live is a single call-forward from your clinic number to your dedicated Aeva number, which takes about five minutes and works with any phone provider. Changing phone systems later doesn't affect Aeva either: you just point the forward from the new system.

Yes — because Aeva works via simple call forwarding, you decide exactly when it answers. Many clinics run Aeva as overflow (answering only what the front desk can't get to), after-hours only, or full-time. It coexists happily with human receptionists and any other phone services you use.