Every call answered. Booked into Splose.

Yes. Aeva searches Splose by the caller's phone number on every call, matches them to their Splose record and greets them by name, so a client added this morning is recognised this afternoon. For a new caller, Aeva checks Splose for an existing record by name and date of birth before creating one.

Yes. You choose which practitioners and services Aeva can offer, the earliest appointment it may offer and the gap between the times it offers. Aeva only offers times Splose shows as free, and it never changes your practitioners or services in Splose.

New clients get an SMS after the call with a link to confirm their details, and your existing Splose reminder and communication settings keep working exactly as they do today.

Splose API keys expire every few months. Aeva checks your key regularly and emails you before it expires, so you can paste in a new one before bookings are affected.

Aeva cancels appointments in Splose directly. If Splose won't allow a cancellation, for example because the appointment has been invoiced or your clinic has switched off cancelling, Aeva emails your team to cancel it by hand instead.

Less than an hour. You connect Splose, choose what Aeva can book and forward your number, with one-to-one help on every plan. Forwarding takes about five minutes, and you keep your number and phone provider.

Nothing changes for your callers. Aeva doesn't run on your clinic's internet, phone system or hardware — your clinic number simply forwards to a dedicated, cloud-hosted phone number (built on Twilio's global carrier network), and Aeva answers in the cloud. Your clinic's internet connection, Wi-Fi and computers can be completely offline and Aeva keeps answering and booking as normal.

Call forwarding happens at the carrier level, so Aeva keeps working through problems with your on-site phone hardware or phone system. In the rare case your carrier itself can't connect inbound calls, no receptionist — human or AI — could receive them either; the moment your carrier recovers, calls flow to Aeva again with no action needed from you. Aeva's own cloud telephony runs on Twilio, the same infrastructure used by banks, airlines and hospitals worldwide.

Aeva never goes silent. If your practice management system's API is briefly unavailable, Aeva keeps answering calls and falls back to what a great receptionist would do — taking a clear, detailed message or transferring the caller to your team per your rules — so no call is ever lost. Bookings resume automatically the moment the connection is restored.

Around fifty simultaneous calls — far beyond what any front desk could answer. During Monday-morning rushes, school-holiday peaks or marketing campaigns, every caller still gets answered instantly: no busy signals, no hold queues, no voicemail.

No. You keep your existing number and provider — going live is a single call-forward from your clinic number to your dedicated Aeva number, which takes about five minutes and works with any phone provider. Changing phone systems later doesn't affect Aeva either: you just point the forward from the new system.

Yes — because Aeva works via simple call forwarding, you decide exactly when it answers. Many clinics run Aeva as overflow (answering only what the front desk can't get to), after-hours only, or full-time. It coexists happily with human receptionists and any other phone services you use.