Every call answered. Booked into Cliniko.

The patient hears the confirmation on the call, and Aeva writes the appointment into Cliniko as soon as the call ends. A reschedule moves the existing appointment, and a cancellation is made against it directly.

Yes. Aeva recognises returning patients by their phone number, matches them to their Cliniko record and greets them by name. When several patients share a number, Aeva asks who the appointment is for. For a new caller, Aeva checks Cliniko for an existing record by name and date of birth before creating one.

Yes. You choose which Cliniko businesses, practitioners and appointment types Aeva can offer, including phone-only types you've hidden from online booking. Aeva only offers times that are free in your live Cliniko diary, and it never changes your practitioners or appointment types in Cliniko.

New patients get an SMS after the call with a link to confirm their details. Appointment reminders keep running from your Cliniko settings, exactly as they do today.

Yes, if you turn it on. After the call the patient is sent a secure payment link from your own Stripe account by SMS, and by email if they have one on file. Once it's paid, a “Deposit Paid” note is added to the appointment in Cliniko, and bookings that aren't paid in time can be cancelled automatically.

Cliniko doesn't run a partner or certification programme — its guidelines ask vendors not to call themselves 'Cliniko partners'. Aeva is listed on Cliniko's official Connected Apps directory and integrates through Cliniko's API, the same status as every legitimate integration. So when comparing AI receptionists, skip the recognition badges and compare numbers: practitioners served, appointments booked into Cliniko, and what real clinics say.

Less than an hour. You connect Cliniko, choose what Aeva can book and forward your number, with one-to-one help on every plan. Forwarding takes about five minutes, and you keep your number and phone provider.

Nothing changes for your callers. Aeva doesn't run on your clinic's internet, phone system or hardware — your clinic number simply forwards to a dedicated, cloud-hosted phone number (built on Twilio's global carrier network), and Aeva answers in the cloud. Your clinic's internet connection, Wi-Fi and computers can be completely offline and Aeva keeps answering and booking as normal.

Call forwarding happens at the carrier level, so Aeva keeps working through problems with your on-site phone hardware or phone system. In the rare case your carrier itself can't connect inbound calls, no receptionist — human or AI — could receive them either; the moment your carrier recovers, calls flow to Aeva again with no action needed from you. Aeva's own cloud telephony runs on Twilio, the same infrastructure used by banks, airlines and hospitals worldwide.

Aeva never goes silent. If your practice management system's API is briefly unavailable, Aeva keeps answering calls and falls back to what a great receptionist would do — taking a clear, detailed message or transferring the caller to your team per your rules — so no call is ever lost. Bookings resume automatically the moment the connection is restored.

Around fifty simultaneous calls — far beyond what any front desk could answer. During Monday-morning rushes, school-holiday peaks or marketing campaigns, every caller still gets answered instantly: no busy signals, no hold queues, no voicemail.

No. You keep your existing number and provider — going live is a single call-forward from your clinic number to your dedicated Aeva number, which takes about five minutes and works with any phone provider. Changing phone systems later doesn't affect Aeva either: you just point the forward from the new system.

Yes — because Aeva works via simple call forwarding, you decide exactly when it answers. Many clinics run Aeva as overflow (answering only what the front desk can't get to), after-hours only, or full-time. It coexists happily with human receptionists and any other phone services you use.