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Everything Aeva does inside Cliniko
A native, real-time integration through Cliniko's official API — not an email workflow, calendar sync or human-in-the-loop workaround.
Live Cliniko availability
Aeva reads your Cliniko calendar in real time, so patients are only ever offered appointment times that are genuinely open — no double-bookings, no stale availability.
Books, reschedules & cancels
Appointments are created, moved and cancelled directly in Cliniko during the call, with notes added so your team always has full context.
Up to 5 actions per call
One conversation can mix bookings, cancellations and reschedules — for new patients, existing patients, or whole families sharing a single phone number.
Recognises returning patients
Aeva matches callers to their existing Cliniko record by phone number and greets them personally — no duplicate patient files, ever.
SMS confirmations
Patients receive an SMS confirmation immediately after booking. Your existing Cliniko reminder workflow keeps running unchanged.
Deposits over the phone
Aeva can securely collect appointment deposits during the call to cut no-shows for new-patient bookings.
Answers your clinic's FAQs
Aeva auto-builds a knowledge base from your website and answers patient questions — fees, parking, preparation — accurately from day one.
Messages & transfers
Anything Aeva shouldn't handle becomes a clear, detailed message or a live transfer to your team, following your rules.
You control what's bookable
Choose exactly which appointment types, practitioners and time slots Aeva can offer. Everything else stays phone-off-limits.
Multi-location ready
Unlimited practitioners and locations on every plan — Aeva serves solo practitioners and clinic groups with 28+ locations alike.
A native integration, not a workaround
Aeva connects to Cliniko through Cliniko's official API and is listed on Cliniko's Connected Apps directory. During every call, Aeva works from your live Cliniko data — availability, appointment types, practitioners and booking rules — and writes the outcome straight back into your diary. Your Cliniko account stays the single source of truth for your clinic; Aeva never keeps a shadow calendar.
Going live doesn't touch your phone system: you keep your existing number and provider, and simply forward calls to your dedicated Aeva number, hosted on Twilio's enterprise-grade carrier network. That means Aeva keeps answering even if your clinic's internet, computers or on-site phone hardware go down — and if the connection to Cliniko is ever briefly interrupted, Aeva doesn't go silent. It keeps taking calls, captures detailed messages or transfers to your team, and booking resumes the moment the connection is back.
Setup is self-guided and takes under an hour: connect your Cliniko API key, personalise your scripting, choose exactly what Aeva can book, and forward your number. Most clinics are live within days — see the full setup guide.
Why clinics on Cliniko choose Aeva
- Live within days — setup takes under an hour, and call forwarding takes five minutes
- No lock-in contracts: month-to-month, cancel anytime, refunds honoured on request
- Independent of your clinic's internet and phone system — Aeva answers in the cloud on a dedicated hosted number
- Australian data residency for call recordings and transcripts, with GDPR, APP and NZ privacy compliance
- Trusted by 2,100+ practitioners with 210,000+ calls answered and 26,000+ appointments booked
- The most in-depth scripting and customisation of any clinic AI receptionist — Aeva sounds like your clinic
- AI-assisted, self-guided setup does most of the work for you — configured in under an hour
- Direct access to the founders — and new features shipped weekly, shaped by feedback from hundreds of clinics
Want to see if Aeva's a good fit for your clinic?
- Allied health clinics on Cliniko or Splose that want calls booked straight into the calendar
- Every size — solo practitioners to 28+ location groups
- Clinics that want every call answered — and lapsed patients called back to rebook
- Owners who want every caller answered 24/7 — nights, weekends, holidays
- Practices not on Cliniko or Splose (more PMS integrations coming soon)
- GP clinics on Best Practice or Medical Director
- Clinics where callers must only ever reach a human
