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Everything Aeva does inside PracSuite
A native, real-time integration through the official PracSuite API — not an email workflow, calendar sync or human-in-the-loop workaround.
Live PracSuite availability
Aeva reads your PracSuite diary in real time, so patients are only ever offered appointment times that are genuinely open — no double-bookings, no stale availability.
Books, reschedules & cancels
Appointments are created, moved and cancelled directly in PracSuite during the call, with notes added so your team always has full context.
Up to 5 actions per call
One conversation can mix bookings, cancellations and reschedules — for new patients, existing patients, or whole families sharing a single phone number.
Recognises returning patients
Aeva matches callers to their existing PracSuite record by phone number and greets them personally — no duplicate patient files, ever.
Knows who does what
Aeva reads each practitioner's profession and online booking settings from PracSuite, so callers are only offered practitioners who genuinely provide the service they asked for.
Answers your clinic's FAQs
Aeva auto-builds a knowledge base from your website and answers patient questions — fees, parking, preparation — accurately from day one.
Messages & transfers
Anything Aeva shouldn't handle becomes a clear, detailed message or a live transfer to your team, following your rules.
One platform, multiple PMS integrations
Aeva is one of the only AI receptionists with native integrations across multiple practice management systems — PracSuite, Cliniko and Splose today, with many more coming soon. Every feature is built PMS-agnostic, so PracSuite clinics get the same depth Cliniko clinics do: live availability, direct booking, patient recognition, deposits, and configurable scripting.
Going live doesn't touch your phone system: you keep your existing number and provider, and simply forward calls to your dedicated Aeva number, hosted on Twilio's enterprise-grade carrier network. Setup is self-guided and takes under an hour, and most clinics are live within days — with no lock-in contracts, ever.
Want to see if Aeva's a good fit for your clinic?
- Allied health clinics on Cliniko, Splose or PracSuite that want calls booked straight into the calendar
- Every size — solo practitioners to a 28-location group
- Clinics that want every call answered — and lapsed patients called back to rebook
- Owners who want every caller answered 24/7 — nights, weekends, holidays
- Practices not on Cliniko, Splose or PracSuite (more PMS integrations coming soon)
- GP clinics on Best Practice or Medical Director
- Clinics where callers must only ever reach a human
