Every call answered. Even mid-treatment.
Once the needles are in, the phone can wait. Aeva answers every call, 24/7, and books straight into your practice software.
- Books into Cliniko, Splose, PracSuite & Nookal
- Answers after hours and weekends
- Live in less than an hour
- 6:58 amNew patient
“A friend recommended you. Can I book a first appointment?”
Initial consultation · Thu 9:00am · Mei - 10:30 amMid-treatment
“Can I move next week's treatment to the afternoon?”
Moved to Tue 3:15pm · same practitioner - 12:05 pmQuestion
“Can I claim acupuncture on my health fund?”
Answered from your FAQs - 2:40 pmCourse
“Can I book my next three weekly treatments?”
3 appointments booked · one call - 5:10 pmCancellation
“I'm unwell, I'll have to cancel tomorrow.”
Offered Friday instead · rebooked - 8:50 pmAfter hours
“I'd like to book a follow-up for next week.”
Follow-up treatment · Mon 4:00pm · Mei
Example day. Names and times are illustrative.
Where acupuncture clinics lose calls
You can't step out of a treatment
Aeva answers every call, so treatment never stops for the phone.Courses need rebooking
Aeva books several appointments in one call and recognises returning patients by number.Enquiries arrive after hours
Aeva answers day and night, including weekends and holidays.The calls your front desk gets every day
CallerHi, a friend recommended you. I've never had acupuncture. Can I book in?
AevaWelcome. A first visit is an initial consultation. Do you have a preference for who you see?
CallerNo preference.
AevaMei has 9am on Thursday. Can I take your full name and date of birth?
Initial consultation booked with Mei
- Recognised a new caller and booked an initial consultation
- Created the patient record, then sent an SMS
Clinics that stopped missing calls
Books straight into the software you already use
Hear Aeva take a call
Tap to start. You're the patient.
Try“Hi, I've hur
Questions acupuncturists
ask us
Yes. Aeva can make several bookings in one call, so a patient can book their next few treatments together, and returning patients are recognised by their phone number.
Yes. Aeva asks who they'd like to see, only offers practitioners who provide that service, and offers a colleague's times if their first choice is booked out.
No. Aeva doesn't diagnose or give clinical advice. It books the right appointment, answers questions from the FAQs you write, and passes anything that needs a clinician to your team as a transfer or a message.
Yes, from the answers you give it. Aeva answers from your clinic's FAQs (up to 300 of them), so it tells callers what you've told it about fees and claiming, and offers a call back when it doesn't know.
Aeva follows your rules: it transfers the caller to your team (up to 10 numbers, including mobiles) or takes a detailed message and emails it to you.
Yes. Aeva answers every call that reaches it, day and night, including weekends. You decide when calls forward to Aeva: all the time, only when you're busy, or after hours.
Cliniko, Splose, PracSuite and Nookal. Aeva reads your live diary and books straight into it.
Less than an hour, with one-to-one help on every plan. You keep your existing number and simply forward calls to Aeva.
Stay with your patients. Aeva has the phone.
Join 3,200+ practitioners who let Aeva answer every call.