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Aeva engineering
Reviewed by Aeva engineering, Content platform
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- An unordered item
- A second unordered item
- An ordered item
- A second ordered item
- Practice management system (PMS)
The clinic's booking and patient system. Aeva writes bookings straight into it rather than emailing the clinic.
Stat band
- practitioners
- 2,400+
- calls answered
- 360,000+
- appointments booked
- 41,000+
- practice management systems
- 4
- regions served
- 4
Numbered steps
Connect the PMS
One OAuth handshake, no data entry.
Pick the voice
Choose the accent your patients expect to hear.
Point the number
Forward the clinic line and Aeva answers from the next call.
Good fit, not a fit
Ideal for
- Allied health clinics on Cliniko, Splose or PracSuite
- Solo practitioners through to multi-location groups
Not ideal for
- GP clinics on Best Practice or Medical Director
- Clinics where callers must only ever reach a human
Comparison table
| Criterion | Aeva | A generic answering service |
|---|---|---|
| Writes into the PMS | Yes, directly | No, takes a message |
| Answers after hours | 24/7 | Business hours |
| Knows the price list | Reads it live | No |
Table
Question | What to look for |
|---|---|
Does it book? | A written appointment, not a callback request |
Which PMS? | Named integrations, not “any system” |
Check list
- Bookings written into the calendar
- Every call answered, including after hours
- Lapsed patients called back to rebook
Feature grid
Books
Straight into the practitioner's diary.
Reschedules
Moves the appointment instead of cancelling it.
Reports
Every call summarised for the clinic.
The phone stopped being the thing that ran the front desk.
Stat callout
Most missed calls happen while the desk is with a patient.
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Testimonial
Since bringing in Aeva AI, the stress has disappeared. As a solo practitioner, juggling phone calls and patient care used to leave me stretched thin. The phone lines are now handled without me needing to lift a finger, and I can finally give my full attention to the people in front of me. I honestly wish I'd found this solution years ago.
I've been shocked at how beautifully she takes bookings, even from older patients. It's so slick. Aeva is so reliable, 24/7, 365 days. My friends and colleagues who have human receptionists are plagued by sickness absence which is a huge problem to their businesses. Aeva is always on, so it's a weight off my mind. I feel proud to have Aeva as one of our first points of contact.
Aeva AI handles everything perfectly. The peace of mind is incredible, and my patients get better care because I'm not interrupting their session to answer the phone. My patients really like speaking to her and are super impressed with what she can do and the information she gives them. From rescheduling appointments, letting me know they are running late, to asking when their next appointment is, booking new patients in and answering a variety of questions, She can do it all!. It was super easy to set up and the team helps you with it to make sure it runs at its best. Best decision I've made for my practice in years!
Logo strip
Trust badges
- Australian Privacy Act (APPs)
- New Zealand Privacy Act and Health Information Privacy Code
- UK & EU GDPR
- All call recordings and transcripts are stored on servers located in Australia.
- Aeva stores only the data necessary to provide the service. On cancellation, all clinic data is deleted within 60 days.
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Book a demoFAQ accordion
Does it write into the PMS?
Yes. The appointment lands in the practitioner's diary during the call, not afterwards.
What happens after hours?
Aeva answers every call, including nights, weekends and public holidays.
Which systems are supported?
Cliniko and Splose today, with PracSuite in progress.
Sources
Hear Aeva in your patients' accent
Pick a New Zealand, Australian or British voice and hear Aeva take a booking. The picker itself is interactive, so this is what a crawler gets.
See Aeva answer a call from your clinic
Hear how Aeva handles a real booking, in your clinic's voice, before you decide.
Book a demoSee what Aeva doesKeep reading
How clinics choose an AI receptionist
A worked example of the resource template: what the masthead, byline and body slices look like with real copy in them.
AI Receptionist Results: Booking Rates Rise After Month One
Clinics using Aeva convert 42% of would-be bookers in month one and over 50% after. What changes, what the best clinics set up, and how to measure your own results.
Clinic Reception Costs: Receptionist vs Call Centre vs AI
What clinic owners pay for reception: $40K–$80K a year in-house, $300–$570 a month for call centres, AI from £139 or A$259 a month. Costs, trade-offs and sources.